Product information

Our Wax

Our Wax is a superior quality, natural 100% soy wax developed specifically for use in making candle wax melts as a home fragrance. This soy wax has been thoroughly tested, resulting in frosting free, smooth-surfaced wax melts which give excellent scent throw and vibrant colours.

To Use

Simply remove from the packaging or container, break off the desired amount of scented wax and place in the top of your warmer, please ensure the correct amount of scented wax is used for the size of the burner.  The wax will melt slowly in the dish as it heats up and releases the fragrance.  When the tea light has been extinguished or the warmer has been turned off, the wax will re-harden ready for use next time.  Unlike candles, the wax in melts will not evaporate. You can re-use the scented wax several times until the fragrance has completely dispersed. To remove old wax, we recommend heating the warmer slightly, the wax should then slide off easily before wiping the bowl with a clean tissue. Attempting to remove the melt with sharp implements can cause damage to the warmer or yourself.

Due to the variations in screen/monitors, the colour of our products may appear slightly different when viewing.

Safety Information

How to safely use our candle wax melts

Always use a warmer / oil burner designed for wax melts.

Check your warmer regularly for hairline cracks or chips before use. Never use burners with cracks or chips as this can be a fire hazard.

Use a regular-sized unscented tealight in your warmer and do not add water.

Always keep out of reach of children and pets at all times. Electric burners are recommended to reduce risk.

Always keep in sight when burning. Never leave a lit tealight unattended.

Keep away from droughts.

Always pay attention to the safety information on the packaging.

Always keep your warmer on a stable and heatproof surface away from fire hazards.

Remove all packaging before placing wax in your burner.

Use a suitable amount of wax for the size of your wax burner. Do not overfill.

Do not attempt to move your wax burner while burning.

Our Wax Melts products are used at your own risk. Please ensure you follow all the safety advice above when using our products.

Emillie K Candles does not accept responsibility for any damage caused as a result of the misuse of its products.

Delivery

We aim to ship the next working day for all orders received by 2:00 pm, our standard delivery is approximately 4-5 working days.

Returns

If you should find any fault with our products, please return your purchase within 7 working days from receipt of goods.


You MUST notify us via email before returning ANY item.

Please state the following in your email to admin@emilliekcandles.co.uk

Your name? 

Order/invoice number?

Reason for returning the item/s?

Whether you would like an exchange or refund?

All items must be returned, unused, and in their original packaging.  Unfortunately, we will be unable to accept the return if the item is deemed to have been used.

Unless the item/s is faulty, the customer will pay for return postage and packing. If your item/s is faulty then we will refund your return postage and packing costs.

On receipt of the returned item/s, we will issue you a refund within 10 working days. You will receive your refund via the original method of payment.

This does not affect your statutory rights.

Please use our Contact Form for any enquiries.